Refund policy
RETURN, REFUND, EXCHANGE & CANCELLATION POLICY
At DYNVOR, we want every order to reach you in the condition, size and specification in which it was intended.
Some DYNVOR products may be produced, printed or prepared specifically after an order is placed. Because of this, certain return, exchange and cancellation conditions apply.
Nothing in this policy is intended to limit any rights available to you under applicable consumer-protection laws.
DAMAGED, DEFECTIVE, MISPRINTED OR INCORRECT PRODUCTS
If you receive a product that is:
- damaged;
- defective;
- materially misprinted;
- the wrong product;
- the wrong colour; or
- different from what was confirmed in your order,
please contact us within 7 days of delivery at:
Please include:
- your order number;
- a clear description of the issue;
- clear photographs of the product;
- photographs of the packaging, where relevant; and
- an unboxing video, if available and reasonably relevant to the issue.
Please retain the affected product and its original packaging until your claim has been reviewed.
Once the issue has been verified, DYNVOR may provide an appropriate resolution such as a:
- replacement;
- reprint;
- refund; or
- other suitable remedy,
depending on the circumstances and applicable law.
WRONG SIZE SENT BY DYNVOR
If the size you receive is different from the size stated in your confirmed order, please contact:
within 7 days of delivery.
Include your order number and clear photographs showing the product and size label.
Once verified, we will arrange an appropriate resolution.
INCORRECT SIZE SELECTED BY THE CUSTOMER
Customers are responsible for selecting the correct size before completing an order.
Each relevant product page includes a Size + Fit Guide, and we strongly recommend reviewing the garment measurements before placing your order.
Because many DYNVOR products may be produced or printed specifically for an order, a product that has been supplied correctly but was ordered in the wrong size is not ordinarily eligible for a return, refund or exchange, except where required by applicable law or where DYNVOR expressly approves an exception.
Minor measurement variations may occur as part of normal apparel manufacturing tolerances.
CHANGE OF MIND
We generally do not accept returns, refunds or exchanges solely because of:
- change of mind;
- personal preference;
- no longer wanting the product; or
- choosing a different design, colour or size after receiving a correctly supplied product.
This is particularly relevant where a product has been produced, printed or prepared specifically for the order.
This does not affect any rights you may have under applicable law for defective, damaged, incorrect or otherwise eligible products.
COLOUR, DISPLAY & PRODUCTION VARIATIONS
We make reasonable efforts to represent our products accurately.
However, colours and appearance may vary slightly because of factors such as:
- screen or device settings;
- lighting;
- photography;
- garment material;
- fabric texture;
- printing processes; and
- normal production variations.
Minor differences of this nature that do not materially affect the product are not ordinarily considered defects.
ORDER CANCELLATIONS & CHANGES
If you need to cancel an order or change details such as the size, delivery address or product selection, contact us as soon as possible at:
Please include your order number and the requested change.
We will make reasonable efforts to accommodate the request if the order has not progressed too far into processing, production, printing or fulfilment.
Once an order has entered a stage where changes or cancellation are no longer operationally possible, we may be unable to cancel or modify it.
Submitting a cancellation or modification request does not guarantee that the request can be completed.
RETURN-TO-ORIGIN / REFUSED DELIVERY
An order may be returned to origin (RTO) where delivery cannot be completed because of circumstances such as:
- an incorrect or incomplete address;
- customer unavailability;
- unsuccessful delivery attempts;
- inability of the courier to contact the customer; or
- refusal to accept the shipment.
RTO orders are not automatically eligible for a refund.
Where reshipping is possible, additional shipping or handling charges may apply.
For assistance with an RTO order, contact:
CASH ON DELIVERY & PARTIAL COD PAYMENTS
Cash on Delivery availability is determined at checkout and may depend on factors such as the delivery location, order characteristics and applicable eligibility checks.
Some eligible COD orders may require a partial online payment before the remaining amount is collected on delivery.
Where a COD or partial-COD order becomes subject to cancellation, RTO, refund or another adjustment, the treatment of any amount already paid will depend on:
- the reason for the cancellation or return;
- the status of the order;
- costs already incurred where legally applicable; and
- applicable consumer-protection requirements.
Any eligible refund will be processed in accordance with this policy and applicable law.
RETURN CONDITION
Where DYNVOR specifically authorises a physical return, the product should generally be:
- unused;
- unwashed;
- in its original condition;
- with applicable tags intact; and
- returned with original packaging where reasonably possible.
These requirements may not apply where the nature of a verified defect makes compliance unreasonable.
Do not send a product back without first receiving return instructions from DYNVOR.
Unauthorised returns may not be accepted or processed.
HOW TO REQUEST A RETURN OR REFUND
For a return, refund, replacement, damaged-item or product-quality claim, contact:
Include:
- Order number
- Name used for the order
- Email address or phone number used for the order
- Description of the issue
- Clear photographs where relevant
- Any other supporting information reasonably necessary to review the claim
Providing complete information can help us review your request more efficiently.
REFUNDS
Where a refund is approved, DYNVOR will initiate the refund using an appropriate available method.
Where practicable, refunds may be returned through the original payment method or another method permitted by the applicable payment provider.
The time required for the refunded amount to appear in your account may vary depending on:
- the payment provider;
- bank;
- card issuer;
- UPI provider; or
- original payment method.
DYNVOR does not control processing times imposed by third-party financial institutions after an approved refund has been initiated.
SHIPPING CHARGES
Original shipping charges are not ordinarily refundable, except where:
- the return results from an error attributable to DYNVOR;
- the product is confirmed to be damaged, defective or incorrectly supplied; or
- a refund of shipping charges is otherwise required by applicable law.
Where a customer requests reshipping following an address error, failed delivery or RTO event attributable to information or circumstances within the customer's control, additional delivery charges may apply.
CLAIM REVIEW
Submitting a claim does not automatically guarantee a refund, replacement or other remedy.
Each request may be reviewed based on:
- the confirmed order information;
- the nature of the reported issue;
- photographs or other supporting evidence;
- production and fulfilment records;
- courier information where relevant; and
- applicable legal requirements.
DYNVOR may request additional information where reasonably necessary to verify the claim.
We will not reject a legitimate claim merely because a particular form of evidence, such as an unboxing video, is unavailable where the issue can otherwise reasonably be verified.
ABUSE OR FRAUDULENT CLAIMS
DYNVOR reserves the right to investigate claims that appear inconsistent, fraudulent, abusive or intentionally misleading.
This may include repeated or conflicting claims relating to orders, delivery, product condition or refunds.
Nothing in this section limits a customer's legitimate rights under applicable law.
CONTACT
Returns, Refunds, Replacements & Product Issues
Order Changes, Cancellations, Shipping & Delivery
General Customer Support
General Business or Legal Enquiries
For any order-related request, please include your order number so we can assist you efficiently.