Shipping policy
SHIPPING POLICY
DYNVOR aims to make the delivery experience as clear and reliable as possible.
This Shipping Policy explains how orders are processed, shipped and delivered, as well as how we handle tracking, delivery delays, failed delivery attempts and Return-to-Origin situations.
SHIPPING COVERAGE
DYNVOR currently ships to serviceable locations across India.
Delivery availability depends on the customer's:
- PIN code
- courier serviceability
- destination
- applicable logistics conditions
Certain remote or restricted locations may not be serviceable at all times.
SHIPPING CHARGES
Standard Shipping: ₹69
Orders with an eligible order value of ₹999 or above qualify for Free Shipping.
Any applicable shipping charge will be displayed at checkout before payment is completed.
Free-shipping eligibility may depend on the final order value after any applicable discounts or adjustments.
ORDER PROCESSING & PRODUCTION
Some DYNVOR products may be produced, printed or prepared after an order is placed.
Because of this, an order may require processing and production before it is handed over to the courier partner.
Processing time can vary depending on:
- product type;
- order volume;
- production requirements;
- printing or fulfilment requirements;
- weekends;
- public holidays; and
- other operational factors.
An order being confirmed does not necessarily mean it has already been dispatched.
ESTIMATED DELIVERY
Our current standard estimated delivery window is generally:
4–7 business days
This is an estimate and not a guaranteed delivery date.
Delivery timelines may vary because of factors including:
- destination;
- production requirements;
- courier serviceability;
- public holidays;
- weather;
- high order volumes;
- operational disruptions;
- remote-location delivery conditions; or
- circumstances outside our reasonable control.
Any delivery estimate shown at checkout should also be treated as an estimated timeframe rather than a guaranteed date.
ORDER TRACKING
Where tracking is available, tracking information will be shared after the order has been dispatched.
Tracking details may be sent through the contact information provided with your order, such as your email address or phone number.
After dispatch, tracking information may take some time to become active in the courier's system.
For tracking assistance, contact:
Please include your order number.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address, PIN code and contact information when placing an order.
Before completing checkout, please verify:
- recipient name;
- house / flat / building details;
- street or locality;
- city;
- state;
- PIN code; and
- active phone number.
If you notice an error after placing an order, contact us as soon as possible at:
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing, production, fulfilment or shipping.
DYNVOR is not responsible for delivery issues caused by materially incorrect or incomplete information supplied by the customer, except where applicable law requires otherwise.
DELIVERY ATTEMPTS
Courier partners may make one or more delivery attempts according to their operating procedures.
Customers should ensure that:
- the delivery address is accessible;
- the provided phone number remains reachable; and
- someone is available to receive the shipment where necessary.
The courier may contact the customer before or during delivery.
The exact number and timing of delivery attempts are controlled by the courier partner and may vary.
FAILED DELIVERY & RETURN TO ORIGIN (RTO)
An order may be returned to origin (RTO) where delivery cannot be completed because of circumstances including:
- incorrect or incomplete delivery information;
- customer unavailability;
- unsuccessful delivery attempts;
- inability of the courier to contact the customer;
- refusal to accept the shipment; or
- other delivery-related reasons.
An RTO order is not automatically eligible for a refund.
Where reshipping is possible, additional shipping or handling charges may apply.
Any refund or other resolution relating to an RTO shipment will be reviewed according to:
- the circumstances of the failed delivery;
- order status;
- payment method;
- costs already incurred where legally applicable;
- our Return, Refund, Exchange & Cancellation Policy; and
- applicable law.
For RTO assistance, contact:
CASH ON DELIVERY (COD)
Cash on Delivery may be available for eligible orders and serviceable locations.
COD availability may depend on factors such as:
- delivery location;
- order value;
- order characteristics;
- courier support; and
- applicable checkout eligibility or risk checks.
COD is not guaranteed for every order or PIN code.
Available payment options will be shown during checkout.
PARTIAL COD
Some eligible COD orders may require a partial online payment before the remaining amount is collected on delivery.
Where partial COD applies:
- the required upfront amount will be shown during checkout;
- the remaining balance will be payable according to the available COD process; and
- the exact eligibility may vary depending on the order and applicable checkout conditions.
A partial-COD requirement is intended to support reliable fulfilment and reduce failed or refused deliveries.
The treatment of any partial payment in the event of cancellation, failed delivery, RTO or refund will be determined in accordance with our Return, Refund, Exchange & Cancellation Policy and applicable law.
PREPAID ORDERS
For prepaid orders, payment must be successfully completed before the order can proceed through the normal fulfilment process.
A successful payment does not always mean the order has already entered production or been dispatched.
Order and shipping updates will be provided through the contact details associated with the order where available.
DELIVERY DELAYS
Although we aim to deliver orders within the estimated timeframe, delays can occasionally occur.
Possible causes include:
- production requirements;
- high order volumes;
- courier disruptions;
- public holidays;
- weather conditions;
- regional restrictions;
- remote-location serviceability;
- transportation disruptions; or
- circumstances outside our reasonable control.
If your shipment experiences an unusual delay, contact:
Please include your order number and any available tracking information.
LOST SHIPMENTS
If tracking indicates an unusual delay or you believe your shipment may be lost in transit, contact:
Please provide:
- your order number;
- tracking details, where available; and
- a brief description of the issue.
We may review the shipment status with the fulfilment or courier partner before confirming an appropriate resolution.
Where a shipment is verified as lost, an eligible resolution may be provided in accordance with applicable circumstances and our relevant policies.
DAMAGED SHIPMENTS
If your order arrives with visible shipping damage, please contact:
within 7 days of delivery.
Where reasonably possible, provide:
- your order number;
- clear photographs of the outer packaging;
- clear photographs of the affected product; and
- an unboxing video, if available.
Do not discard the product or packaging until the issue has been reviewed.
Eligible damaged-shipment cases will be handled in accordance with our Return, Refund, Exchange & Cancellation Policy.
REFUSED DELIVERY
If a customer refuses a shipment without an eligible reason, the order may be treated as an RTO shipment.
Such orders are not automatically eligible for a refund.
Where additional fulfilment, shipping or handling costs have been incurred, these may be considered where permitted by applicable law.
INTERNATIONAL SHIPPING
DYNVOR currently focuses on shipping within India.
International shipping is not currently offered unless explicitly made available through checkout.
If international shipping is introduced in the future, additional charges, taxes, duties, customs requirements and delivery conditions may apply.
CUSTOMS & IMPORT DUTIES
This section applies only if international shipping becomes available.
Where applicable, customers may be responsible for import duties, taxes, customs charges or other government-imposed fees associated with delivery into their country.
Any such charges are outside DYNVOR's control unless expressly stated otherwise at checkout.
ORDER CHANGES & CANCELLATIONS
If you need to change or cancel an order, contact:
as soon as possible.
Please include your order number and the requested change.
We will make reasonable efforts to assist where the order has not progressed too far into processing, production or fulfilment.
Once an order has entered a stage where changes are no longer operationally possible, we may be unable to modify or cancel it.
For complete cancellation and refund conditions, refer to our Return, Refund, Exchange & Cancellation Policy.
CONTACT
Orders, Shipping, Tracking & Delivery
Use this address for:
- order status;
- tracking;
- delivery delays;
- address-change requests;
- RTO enquiries;
- failed delivery; and
- order cancellations or modifications.
Damaged Products, Returns & Refunds
General Customer Support
General Business or Legal Enquiries
For any order-related enquiry, please include your order number wherever possible.